Frequently Asked Questions

COVID-19 Concerns

If you are a client of the NFCHC and have: Traveled outside of Canada in the past 14 days Tested positive for COVID-19 Had close contact with a confirmed or probable COVID-19 case without wearing any PPE ​ Have any of the following symptoms: Fever New onset of cough Worsening chronic cough Shortness of breath Difficulty breathing Sore throat Difficulty swallowing Decrease of loss of sense of taste or smell Chills Headaches Unexplained fatigue/malaise/muscle aches (myalgias) Nausea/vomiting, diarrhea, abdominal pain Pink eye (conjunctivitis) Runny nose or nasal congestion without other known cause ​ If you are 70 years of age or older and experiencing any of the following symptoms: Delirium Unexplained or increased number of falls Acute functional decline Worsening of chronic conditions Please call us at: 905-356-4222 ​ NFCHC clients do not need to call Public Health for a referral to the COVID-19 Assessment Centre. If it is a medical emergency, call 911. To avoid the spread of infection, please practice social distancing and do not go to a clinic or hospital before calling first.



What is a Community Health Centre?

CHCs provide health care services that are delivered by a team of medical professionals consisting of Physicians, Nurse Practitioners, Registered Nurses, Health Promoters, Community Outreach Workers and other support professionals. As a patient of a CHC you will receive care and support from the whole team.

When you make an appointment, you will be booked with the medical professional who has the right skills to meet your needs.

You have a team supporting you!



Does NFCHC have a walk-in clinic?

No, NFCHC is not a walk-in clinic. Rostered clients must make appointments during the week, where same day visits may be available if needed. Also, NFCHC offers an Acute Care Walk-in Clinic on Saturdays for already registered patients to come and have their issue seen on a walk-in basis. Please contact the CHC to check availability.



Do I have to pay to receive a service?

No, there are no fees for our services.



What are the types of health professionals and other staff that provide service?

The NFCHC has family physicians, nurse practitioners, registered nurses, a dietitian, counsellors, medical receptionists, outreach workers, a health promoter, a Certified Respiratory Educator (CRE), an Occupational Therapist, and a Kinesiologist.



What if I miss an appointment?

Clients are asked to make every effort to keep appointments and to be on time. If you cannot make an appointment, we request a minimum of 24 hours notice. By doing so, it opens appointment spots for others who need to see us.